Legal Disclaimer, Terms & Conditions

Company Information

This website (www.eurekakids.hk) is owned and operated by Eurekakids Hong Kong Limited (“the Company”, “we”, “our”, or “us”). By accessing or using this website, you agree to be bound by this Legal Disclaimer and the Terms & Conditions set out below.

Website Content Disclaimer

All product information, prices, images, descriptions, and stock availability displayed on this website are provided for general reference only.

While we make reasonable efforts to ensure accuracy, the Company reserves the right to modify product details, pricing, promotions, or website content at any time without prior notice.

Limitation of Website Liability

• The Company shall not be liable for any loss or damage arising from access to or use of this website, except where such liability cannot be excluded under applicable law.
• We do not warrant that the website will operate uninterrupted or be completely free from technical errors.
• Users are responsible for ensuring that their devices and systems are properly protected when accessing the website.

Intellectual Property

All content on this website, including text, graphics, product images, design layouts, trademarks, logos, and other materials, is protected by Hong Kong and international intellectual property laws. No content may be reproduced, distributed, or used for commercial purposes without prior written consent from the Company.

Terms of Service

By browsing this website, registering an account, or placing an order, you confirm that you have read, understood, and agreed to these Terms of Service.

General Terms

These terms apply to transactions conducted through this website and, where applicable, our physical retail stores. The Company reserves the right to amend these terms at any time. Updated terms will take effect upon publication on this website.

Product Information and Pricing

Product images are for illustrative purposes only. All prices are displayed in Hong Kong Dollars (HKD). In the event of pricing errors due to technical or system issues, the Company reserves the right to cancel the affected order and issue a refund where applicable.

Order Confirmation

An order is deemed confirmed only after successful payment and stock verification. If an item becomes unavailable after payment, the Company will notify the customer and arrange an appropriate refund.

Payment Methods

Payment must be successfully completed before order processing. Orders with unsuccessful or incomplete payment will not be processed.

Delivery Arrangements

Orders are generally processed within a few working days after confirmation. Risk of loss or damage to goods passes to the customer upon delivery to the designated address.

Return and Exchange

Returns and exchanges are subject to our published Return & Exchange Policy. Customers must comply with the stated conditions and application period. Items returned without prior approval may not be accepted.

Limitation of Liability

To the extent permitted by law, the Company’s total liability arising from any transaction shall not exceed the amount paid for the relevant order.

Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Any disputes shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

Last updated: 6 May 2026