Privacy Policy

Eurekakids Hong Kong Limited ("the Company", "we", "our", or "us") respects and protects your personal data. We are committed to complying with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong and applicable data protection principles.

1. Personal Data We Collect

• Name, telephone number, and email address
• Shipping and billing addresses
• Member account information and purchase history
• Enquiries, complaints, and participation records
• IP address, device information, cookies, and website usage data

2. Purpose of Data Collection

• Processing orders and payments
• Arranging logistics and delivery
• Providing after-sales services, including returns and exchanges
• Managing member accounts and loyalty programmes
• Responding to enquiries and complaints
• Sending transactional notifications and service-related messages
• Conducting market analysis and improving services
• Complying with legal or regulatory obligations

3. Cross-border Data Transfer

We may use Shopify or other cloud-based service providers. As a result, your personal data may be stored or processed outside Hong Kong (for example, in Canada, the United States, or other jurisdictions).

Where such transfer occurs, we will take reasonable steps to ensure that your personal data is protected to a standard comparable to that required under Hong Kong law, including entering into appropriate data protection agreements with relevant service providers.

4. Data Disclosure

• Logistics and transportation providers
• Banks and payment service providers
• IT, cloud, and system service providers
• Professional advisers and regulatory authorities where required by law

We do not sell, rent, or trade your personal data.

5. Cookies and Tracking Technologies

This website uses cookies and third-party analytics tools (such as Google Analytics, Meta Pixel, and Shopify Analytics) to enhance website functionality and improve user experience. You may disable cookies in your browser settings; however, certain features of the website may not function properly.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws. Data will be securely deleted or anonymised once the retention period has expired.

7. Data Security

We implement reasonable technical and organisational measures to safeguard personal data, including SSL encryption and restricted access controls. While we strive to protect your information, no method of transmission over the Internet is completely secure.

8. Direct Marketing

Subject to your prior consent, we may use your contact information to send promotional materials and marketing communications. You may opt out of receiving such communications at any time by following the unsubscribe instructions or contacting us directly.

9. Access and Correction of Data

In accordance with the Personal Data (Privacy) Ordinance, you have the right to request access to and correction of your personal data. Requests should be made in writing to the contact details below.

10. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be published on this page with the updated effective date.