Privacy Policy

Eurekakids Hong Kong Limited ("the Company") respects and protects the privacy of your personal data. We are committed to complying with the Personal Data (Privacy) Ordinance (Cap. 486) and related data protection principles.

1. Personal Data We Collect

• Name, phone number, email address
• Shipping and billing addresses
• Member account details and purchase history
• Inquiries, complaints, or activity participation data
• IP address, device information, Cookies, and website interaction data

2. Purpose of Data Collection

• Processing orders and payments
• Arranging logistics and delivery
• Providing after-sales and return/exchange services
• Managing member accounts and loyalty programs
• Responding to inquiries and complaints
• Sending order notifications and service messages
• Market analysis and service improvement
• Complying with legal or regulatory requirements

3. Cross-border Data Transfer

As we may use Shopify or other cloud service platforms, your personal data may be stored or processed outside of Hong Kong (e.g., Canada, USA, or other jurisdictions).

We will take reasonable steps to ensure that data is protected to a standard no less than that required by Hong Kong's privacy regulations, including signing data protection agreements with relevant service providers.

4. Data Disclosure

• Logistics and transport companies
• Banks and payment service providers
• IT and cloud service providers
• Professional consultants and regulatory bodies

We do not sell or rent your personal data.

5. Cookies and Tracking Technologies

This website uses Cookies and third-party analytics tools (such as Google Analytics, Meta Pixel, Shopify Analytics) to improve website functionality and optimize user experience. You can disable Cookies in your browser settings, but some features may be affected.

6. Data Retention

We only retain personal data for as long as necessary to fulfill the purposes for which it was collected, and we set retention periods based on legal requirements and business needs. Data will be deleted or anonymized once the retention period expires.

7. Data Security

We implement reasonable technical and administrative measures to protect data security, including SSL encryption for transmission and access control. However, online transmission is not absolutely secure, and the Company is not responsible for security risks beyond its reasonable control.

8. Direct Marketing

With your explicit consent, we may send promotional information. You can unsubscribe at any time via email.

9. Access and Correction of Data

In accordance with the Personal Data (Privacy) Ordinance, you have the right to access and correct your personal data. Please contact us in writing.

10. Limitation of Liability

To the extent permitted by law, the Company shall not be liable for any indirect, incidental, or consequential losses. The maximum liability of the Company for any privacy-related responsibility shall be limited to the amount of the relevant transaction.