Eurekakids Official Flagship Store (hereinafter referred to as the “Website”) provides one-stop online shopping and delivery services (hereinafter referred to as the “Service”) through an Internet application. We value your privacy and strive to keep your personal information confidential. This privacy policy applies to all products and services we provide and explains how we collect, use and disclose your personal information. This Privacy Policy is governed by and complies with the provisions of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong) (hereinafter referred to as the “Ordinance”).
Our Policy
When you register to use our services or online content, we will collect your personal data so that we can provide you with our services. By providing your personal data, you agree that we may use your personal data in accordance with this Privacy Policy Statement.
Categories of Personal Data Collected
Eurekakids Official Flagship Store may require you to provide the following personal information in order to register and manage your services.
Such information includes (but is not limited to)
- Name;
- Contact details, including contact name, telephone number or email address, and delivery address.
In some cases, you may be asked to provide certain information so that we can improve our products and services and provide you with the types of information that are relevant to your needs. In most cases, you can choose not to provide this information. However, if the relevant service is tailored to individual needs, or the supply of products requires you to provide all the required information, failure to provide such information will make it impossible for the Company to provide the required service. Such information includes (but is not limited to):
- gender;
- Interests and extra-curricular activities;
- Other related and ordered products and services.
Our web servers will also collect information about your Internet connection in an anonymous form for the purpose of compiling aggregate statistics on server usage in order to enhance services and better meet the needs and expectations of visitors to our web pages. Such information includes (but is not limited to):
- Browser type and version;
- operating system; and
- Internet Protocol (IP) address and/or domain name.
Use of Personal Data
The personal data collected by Eurekakids Official Flagship Store from you may be used for the following purposes:
- To provide you with relevant services;
- Verify your account identity;
- To process your orders and payment instructions related to the Services or to collect outstanding payments or other requests;
- Analysing, verifying and/or checking your credit, payment details and/or status in connection with the provision of the Services to you;
- Design the services you need;
- Provide you with customer service;
- Conduct market research, statistical and behavioural analysis; audits;
- Make disclosures as required by applicable laws, rules and regulations;
- Direct marketing of the Company’s and its affiliates’ products and services.
In certain circumstances, we may disclose your personal information to third parties for the purpose of completing transactions you have conducted. For example, we will disclose your personal data to banking institutions (to verify and process your payments) and delivery companies (to deliver the goods you ordered).
Sharing of Personal Data
We will not transfer your personal data except in the following circumstances:
- Necessary to complete your transaction;
- third parties we engage to assist us in providing products and/or services to you;
- Transfers with your consent;
- Transfers with legal recognition.
In any case, we will take appropriate measures to ensure that any overseas transfer, collection, use or disclosure of personal data complies with the protection standards recognized by this Privacy Policy Statement and the Privacy Ordinance.
Direct Marketing
We will obtain your consent before collecting your personal data. With your consent, you may occasionally receive telephone calls, emails and direct mail containing promotional materials from us or our affiliates. We primarily communicate with you via email. If you wish to unsubscribe from direct marketing, you can click on the unsubscribe link in the marketing email and we will remove you from our mailing list at no cost to you.
Links to other websites
Our website may contain links to other websites, however once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot provide any protection for your information and browsing these sites is not governed by this privacy statement. You should exercise caution and refer to the privacy statement applicable to the relevant website.
Retention of Data
When you conduct business with us, we will keep your online transaction records for audit purposes. Our general policy is to keep such information for a reasonable period of time. We do not provide a facility for you to delete personal data held by us online.
Use of Cookies
When you visit our website, unless otherwise stated, we will only record your visit and will not collect any information that can identify you personally. Cookies used in any part of this website (if any) are not used to collect personally identifiable information. Cookies are computer files stored in Internet users’ computers and are used to obtain configuration information and analyze Internet users’ browsing habits. Cookies save you the trouble of having to re-register each time you visit a website and are commonly used to keep track of your favorite web page topics. You have the right to choose not to accept Cookies, but this may prevent you from using or activating certain features of our website.
Please note that this statement may be revised from time to time without prior notice and you should check the latest version regularly. In case of any inconsistency or conflict between the English and Chinese versions of this Statement, the English version shall prevail.
In addition to the right to notify the Company to update, amend and correct your personal data, you also have the right to:
- Request access to or deletion of your personal data held by us.
- Request us to restrict the processing of your personal data at us.
- Object to the Company processing any personal data about you.
- After agreeing to the Company processing your personal data, you may withdraw your authorization to the Company to process your personal data at any time.
- Obtain certain personal data from us in electronic form for onward transmission to third parties (“Data Transfer”).
Please WhatsApp 852-54016223 or send an email to cs@eurekakids.com.hk to exercise your rights, make inquiries and raise questions.
Last updated: November 1, 2020
